Please note delivery times are estimates and cannot be guaranteed. All items are shipped from the UK by Royal Mail First or Royal Mail International Standard depending on where you are based. If you need your item faster than the estimated time, use the contact form and we will set you up with a custom order with a shipping upgrade.
We currently only ship to UK and USA, however, if you are outside of these countries and wish to discuss a custom order, we may be able to calculate international shipping costs for you.
Currently all payments are processed through PayPal. You do not need an account to pay via this method and all major credit and debit cards are accepted, as well as the ability to use any existing PayPal balance. PayPal always keeps your payment information secure.
If you would like to discuss an alternative method of payment (eg. BACs) please use the contact form and we will happily try and work out a suitable arrangement with you.
Refunds & Exchanges
In the unlikely event that you are unsatisfied with your order, you may be able to return it for a refund or an exchange. Just contact us within 14 days of delivery and ship items back within 30 days of delivery.
Cancellations cannot be accepted at this time, but please contact us if you have any problems with your order.
Because of the nature of the following items, unless they arrive damaged or defective, refunds/exchanges will not be given for:
Custom or personalised orders
Items on sale
Conditions of Return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your shipping and billing address, and other contact information will only be used:
To communicate with you about your order
To fulfil your order
For legal reasons (like paying taxes)
Kidney Research UK
A portion of all sales from this website goes straight to Kidney Research UK. They say laughter is the best medicine, let's help make that a reality.